FAQ | Matrix Dental

How do I apply for a credit account?

Please complete and return the following application to sales@matrixdental.com.au

What are the freight charges?

Interstate orders are shipped freight free if over $300 otherwise freight charge is $16.50. Bulk and heavy orders may incur extra freight charges, particularly if being shipped to WA, NT or FNQ

Metropolitan Melbourne credit account customer orders are also freight free if over $300 otherwise freight charge is $11

Please note, we cannot ship to PO boxes.

Do you offer an express freight option?

Interstate orders are shipped with Startrack, we use their Premium service for small parcels under 5kg, this is the fastest option for shipping we have available and we do not charge extra for this service. Larger consignments are sent with Startrack Express service. You will receive an email from Startrack with your consignment number and tracking information when your order leaves our warehouse